Yes! Our fragrances are tested extensively in cold-process soap before being added to our catalog. You can find our notes about cold-process soap testing in the Product Information Sheet document, which can be found under the description of each fragrance.
F.A.Q
- Are your fragrances safe for cold process soap?
- Are your fragrances safe for use in candles?
- Do your fragrances contain phthalates?
- Are your essential oils pure?
- Can I request certain regulatory documents?
- What is your Animal Testing Policy?
- Do you sell gift certificates?
- Can I place an order without creating an account?
- Why can't I log in to my account?
- What payment methods do you accept?
- Can I make my orders tax-exempt?
- Can you provice an invoice for my order?
- Where is my order confirmation?
- Can I change or add to my order?
- When will my order arrive?
- How do I cancel my order?
- Can you ship to countries other than the USA or Canada?
- How much is shipping?
- Can I track my order?
- Can I see my order history?
- Can I pick up my order at your warehouse?
- My order says shipped, but I chose Local Pickup. Can I still pick up my order?
- Can I return or exchange an item?
- My order has arrived but it’s damaged. What can I do?
General
- Are your fragrances safe for cold process soap?
- Are your fragrances safe for use in candles?
- Do your fragrances contain phthalates?
- Are your essential oils pure?
- Can I request certain regulatory documents?
- What is your Animal Testing Policy?
- Do you sell gift certificates?
Are your fragrances safe for cold process soap?
Are your fragrances safe for use in candles?
Do your fragrances contain phthalates?
Most of our fragrances are phthalate-free. If you contact us with the names of the items you wish to order, we will check their datasheets for DEP. We don't publish a list of the fragrances that are phthalate-free because we do not believe the study which claims that other classes of phthalates cause a small penis, and all classes of phthalates are different anyway. The study never reviewed perfumery.
If you would like to read more, we suggest reading this blog we wrote. It may help answer any questions you may have.
We are always happy to look these up so any customers you have can ask, and you will know how to correctly answer.
Are your essential oils pure?
All of our oils are pure and not adulterated or diluted. We do not use carrier oils in our essential oils at all. Oils are sourced from around the world. Some items are grown here in the USA, while others come from other countries. Some oils are certified organic, but we are not an organic facility, so the certificate does not retain to the oil.
We use essential oils in a lot of cosmetic applications and feel it is in our best interest to offer you a good value while retaining a quality product for our catalog. We are not interested in selling essential oils at astronomical prices. We just want an honest
product at a fair price.
You are always welcome to request a Certificate of Analysis and/or a Gas Chromatograph/Mass Spectrometry Sheet for any oil that you purchase.
At Majestic Mountain Sage, we are a team of mothers, wives, and daughters. We only want to sell materials we are willing to take home and make into products for our own families. And while that is an excellent start, it also requires transparency about the materials that have earned a place in our catalog. For that reason, you will always be able to request documentation for the products in each order.
Can I request certain regulatory documents?
Absolutely! Please request them at the time of ordering so they can accompany your shipment.
Certificates of Analysis can be requested for items with a single unit value of $ 25 or greater. Requests for items which are smaller will not be honored. Certificates of Analysis are created for each lot. These documents MUST be requested at the time of ordering. Requests for Certificates after the order has left our facility will not be honored. Cs of A will be sent along with the shipment only.
Some of the other documents that we can produce by request are: GC/MS, Phthalate Statements, Allergen Statements, Vegetarian/Vegan Statements, GMO Statements.
Most of our products now have the Safety Data Sheets and Product Information Sheets below the description. If urgently needed, a SDS will be faxed for emergency personnel only. Other requests for SDS (Safety Data Sheets) will be emailed as our Regulatory Team goes through their request queue.
We will not create regulatory documents for "all orders placed in the last year," if you need these documents please be courteous of our time and allow us to prepare these in advance of your order leaving our facility.
What is your Animal Testing Policy?
- Majestic Mountain Sage currently does not perform any animal testing.
- Majestic Mountain Sage has not performed any animal testing in the past.
- Majestic Mountain Sage currently does not request any animal testing be done on our behalf.
- Majestic Mountain Sage has not requested any animal testing be done on our behalf in the past.
- Majestic Mountain Sage currently does not prevent other companies from doing animal testing.
- Majestic Mountain Sage understands testing on animals may be required by a federal agency to determine a product's suitability or safety on humans.
When required by law, no other testing is sufficient to satisfy the legal requirements for safety to consumers, therefore Majestic Mountain Sage will not hinder the compliance of federal law. When possible, we choose cruelty-free products. We can not foresee a time in the future that MMS will ever conduct animal testing.
Do you sell gift certificates?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift certificates are perfect if you’re not sure what to get that special person in your life. Simply buy a gift certificate instead for the value of $10, $25, $35, $50, $75, $100, $150, or $200.
Accounts & Payments
- Can I place an order without creating an account?
- Why can't I log in to my account?
- What payment methods do you accept?
- Can I make my orders tax-exempt?
- Can you provice an invoice for my order?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.thesage.com/account and enter your email. You will get an email with a One-Time Passcode (OTP) and then you can log in.
From there, you will be able to review order history linked to your email, change your address, and place orders.
Why can't I log in to my account?
You may not have an account yet. The first time you could have created an account on our current website was on May 25, 2022. Try creating an account, and if your email address is being used for another account, please contact us for assistance.
What payment methods do you accept?
We accept the following credit cards: Visa, MasterCard, American Express, Discover, and Diners Club. We also accept payments by PayPal or Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, or Meta Pay. If you decide to use any virtual wallet, you’ll be taken to the corresponding website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our website once your transaction is complete.
Can I make my orders tax-exempt?
Yes! Your tax-exempt status is important to us. Please contact us, and we will send you the forms you need to fill out. Once completed, we will promptly process them and mark your account as tax-exempt.
We currently charge sales tax in Utah. If we need to start collecting sales tax in other states, we will email current customers in those states to give them a chance to set up tax-exempt status.
As of January 1, 2025, all orders placed through the Shop app must be charged sales tax. This change is due to the Shop app being a marketplace, and as such, we are required to comply with the new tax regulations. Please rest assured that we are committed to following all applicable laws and regulations.
Can you provice an invoice for my order?
Your confirmation email will provide a link to download a PDF receipt underneath the estimated delivery. Example screenshot below.
Orders & Delivery
- Where is my order confirmation?
- Can I change or add to my order?
- When will my order arrive?
- How do I cancel my order?
- Can you ship to countries other than the USA or Canada?
- How much is shipping?
- Can I track my order?
- Can I see my order history?
- Can I pick up my order at your warehouse?
- My order says shipped, but I chose Local Pickup. Can I still pick up my order?
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at help@thesage.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Can I change or add to my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us right away after ordering, via help@thesage.com, we may be able to modify your order before it’s processed. If we have shipped your order, we cannot make additions or modifications and you will need to place a new order.
When will my order arrive?
Orders that require shipping within the U.S. generally are delivered within three to ten days after leaving our facility, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 21 days. Please get in touch if your order hasn’t been delivered and we will check your order status.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us right away after ordering, via help@thesage.com, we may be able to cancel your order before it’s processed. If we have shipped your order, please let us know and we will work with you about the steps we can take.
Can you ship to countries other than the USA or Canada?
We can sometimes ship orders outside the US and Canada. We need to see a list of items and the quantities you desire. We check with USPS.com to determine what can be shipped to your location, and what restrictions we must follow. We determine the weight of the order that can be shipped to you, and then you will be given a shipping quote. We most often use Priority Mail International to send orders outside the USA.
If you would like a quote, please send a list of the items you desire, along with the quantity you desire, and we will check to see what we can do for shipping that order to you.
How much is shipping?
Shipping charges are based on the only HONEST policy we know. Shipping is based on the weight of your package. All carriers base their rates on the weight of a package and the distance it is traveling. We do the same. We don't charge shipping based on the dollar value of the merchandise you are buying. The ONLINE ORDERING will allow you to calculate the shipping charges for any order with a destination in the USA or Canada. All other countries must submit a shipping quote request to help@thesage.com Please note that all orders will have appropriate insurance charges added to insure your package.
Can I track my order?
All orders submitted via our website and shipped will have an automatic email notification of the tracking number. Allow UPS 7 to 10 business days, and USPS 7 to 21 business days, to deliver your package. Canadian, AK and HI orders take longer than 48 contiguous state shipments and orders being shipped outside the US and Canada take the longest. If you have not gotten an email with a tracking number, please check your spam filter and then email us at help@thesage.com with your order number. We will help you track your order.
Can I see my order history?
Once you create an account, you will be able to see your order history reaching back to June of 2022. For any orders placed before that, please contact us.
Can I pick up my order at your warehouse?
Our warehouse focuses so much on shipping items that we don't have a retail store. We prefer it if you place your order online and choose the shipping method of Local Pickup. We will then make an appointment with you that is much like a doctor's office and we pick the items from our warehouse for you. Appointments are 30 minutes long here, so you can ask a few questions and smell a few scents.
We often need about 24 hours advance notice for you to pick up an order. In the Christmas season, we are pretty firm with our schedule and cannot get any extra items you remembered on your way over because it causes us to skip an order that could have shipped. In the summertime, we are far more flexible and can make these changes. Christmas brings out the urgency in every order, and we make it our policy to never need our staff to Salt Lake City with a package that could not ship on time from our facility.
So, having said all that, we welcome you aboard. Making your own products is a great thing to do!
My order says shipped, but I chose Local Pickup. Can I still pick up my order?
Yes! Once an order is completed and placed on the shelf for local pick-ups, our system marks it as shipped.
Pick-Up Information:
Pick-Up Address:
Majestic Mountain Sage
2490 S 1350 W
Nibley, Utah 84321
Get Google Directions
Please call us at (435) 755-0863 to arrange to pick up your order. If you would like to schedule a sniffy appointment at the same time you pick up your order, please let us know.
Pick-Up Hours:
Monday - Friday*
Appointments preferred between 9 am and 3:30 pm
Closed for lunch from 12:00 to 12:30 pm
*Excluding major holidays and special dates
Returns & Damages
- Can I return or exchange an item?
- My order has arrived but it’s damaged. What can I do?
Can I return or exchange an item?
All sales are final. We do not accept returns for any reason. We want to guarantee our product quality to all our customers, therefore a return is not acceptable.
It is the sole responsibility of the customer to evaluate, test and determine the fitness and suitability of any product for use in the customer's products. Do NOT order great quantities before you test. Testing is the only way for you to determine which products are suitable in your final product. We feel bad when customers order 300 bottles only to find they are too tall for the box already purchased.
If you need help with a product please contact our technical support staff at help@thesage.com. You may contact our technical staff before, and after, the sale.
If you have concerns or questions we would love to hear from you. If a product is not performing to your expectations please let us know, we would love to help you. We guarantee our products and will help you achieve top notch results so you can feel comfortable ordering even though we can not accept returns. We feel our pre-release product testing is one of our top services!
My order has arrived but it’s damaged. What can I do?
We are so sorry to hear your package was damaged in transit! We will do everything we can to get this quickly resolved, so you have minimal production downtime. However, while we work with the carrier on this issue, we need your help.
First and foremost, please keep the damaged products, box, and all packing materials for a minimum of 10 business days. This time allows the carrier to inspect the package if they choose. If carrier decides to inspect the damage, they may send a delivery driver to you to pick up the box.
Second, we need some pictures from you.
- Pictures of all sides of the box, including the bottom. UPS will want to see the box certificate located on the bottom of the box.
- An up-close picture of the shipping label.
- A picture of the inside of the box, just as it arrived.
- Pictures of the damaged item(s).
- Any additional pictures of the damage are helpful and appreciated!
